Privacy Policy

This Privacy Policy constitutes an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Welling Healthcare Private Limited, a private limited company, incorporated and registered under the Companies Act, 1956 allotted Corporate Identification Number (CIN) U85100MH2010PTC206250 and having its registered office at 1st Floor, Gandhi House, Above Apollo Pharmacy, L.J. Road, Mahim (West), Mumbai 400 016, operating under its trade name ‘Welling Homeopathy Clinics’ (hereinafter referred to as ‘Welling Healthcare’) is the owner of the domain name www.wellinghomeopathy.com (hereinafter referred to as the ‘Website’).

Welling Healthcare is concerned about the privacy of Users who access/browse/use the Website. This Privacy Policy is for the purpose of acquainting the Users with the manner in which Welling Healthcare collects, uses, stores and discloses the Users’ information collected through the Website.

The User hereby acknowledges and agrees that the Privacy Policy is subject to changes without express and specific intimation and the Users will be required to review the Privacy Policy regularly. The continued use of the Website expresses the User’s consent to the updated Privacy Policy. The protection and security of the User’s Personally Identifiable Information is one of Welling Healthcare ’s concerns. The Privacy Policy discloses Welling Healthcare’s practice with respect to the Personally Identifiable Information collected from the User on the Website. By using the Website the User agrees to accept the terms of the Privacy Policy as well as Welling Healthcare’s Terms and Conditions and Refund Policy as provided on the Website. By accessing or using the Website, the User expressly consents to Welling Healthcare’s use and disclosure of the Users’ Personally Identifiable Information in the manner described in the Privacy Policy. This Privacy Policy is incorporated into and is subject to the terms mentioned in the Terms and Conditions.

If the User does not agree with the terms of the Privacy Policy, the User is requested to stop from proceeding further and to cease from using the Website. The Privacy Policy shall at all times be read along with the Terms and Conditions and the Refund Policy of Welling Healthcare.

Please read the following terms of Welling Healthcare’s Privacy Policy:

1. Definitions

• Cookie shall mean a small text file that is stored on the User’s computer / device that will enable Welling Healthcare to recognize the User when the User visits the Website. A cookie also enables Welling Healthcare to store the User’s preferences and settings, enhance the User’s experience by delivering content suited to the User’s interests, perform research and analytics, track usage and activity on  the Website, and assist with security and administrative functions;

• Personally Identifiable Information shall mean any data or information that is personal to a User and allows persons other than the User to identify the User personally from such data or information and will include without limitation, the following:

• the username and password of the User;
• information that can be used to identify, contact or locate the User, to whom such information belongs including, but not limited to, name, address, phone number, fax number, email address, etc., which will likely be collected at the time of User’s use of the Website;
• health information provided by a User for provision of Services including, but not limited to ailment description, medical records and history, reports, pictures, etc.;
• any information provided by the User when addressing a query to Welling Healthcare; and
• financial information such as bank account or credit card or debit card or payment in instrument details.

Privacy Policy shall mean this Privacy Policy; and

User shall mean any person who accesses or uses the Website, including without limitation a Patient.

Capitalized words used in the Privacy Policy and not defined hereunder shall have the meaning ascribed to them in the Terms and Conditions.

2. Collection AND USE of information

• Welling Healthcare will collect and store Personally Identifiable Information provided by the Users from time to time while using the Website and in provision of Services. Welling Healthcare will only collect such Personally Identifiable Information from Users, which it considers necessary for facilitating the Services and for improving Welling Healthcare’ Services towards its Users.

• The User shall have an option to not provide Personally Identifiable Information. However, the User understands and acknowledges that such Personally Identifiable Information would be necessary for better and adequate provision of the Services. The User further understands and acknowledges that in some cases it may not be possible for Welling Healthcare to provide the Service in question without receiving certain Personally Identifiable Information from the User.

• Welling Healthcare encourages the User to review, update, and correct a User’s Personally Identifiable Information. Upon a request to Welling Healthcare, the User can review the Personally Identifiable Information provided by the User and shall ensure that any Personally Identifiable Information which is inaccurate or deficient be corrected or amended.

• Upon a written request by the User, Welling Healthcare will remove/delete the User’s Personally Identifiable Information from Welling Healthcare database. However, the User’s information (limited to the information Welling Healthcare is authorized to collect and store) may remain stored in archive on the servers even after deletion.

• Welling Healthcare reserves the right to deny Services or terminate provisions of Services in case of refusal by the User to provide such Personally Identifiable Information or on deletion of the Personally Identifiable Information at the request of the User, as the case may be.

• Welling Healthcare shall not be responsible for the authenticity of the Personally Identifiable Information and the Patient Data supplied by the User.

• The Personally Identifiable Information received by Welling Healthcare will be dealt with only for the purpose of provision of Services for which Welling Healthcare is authorized and the same will be done in a diligent manner. Welling Healthcare may use such Personally Identifiable Information to send e-mails, newsletters and postal mails to keep Users informed and updated about Welling Healthcare’s Services. Further Welling Healthcare may use a User’s Personally Identifiable Information for feedback purposes to improve Welling Healthcare’s marketing and promotional efforts, to analyze Website usage, improve the Website’s content and Service offerings and customize the Website’s content and layout to meet Users’ needs and provide Users with a smooth, efficient, safe and customized experience while using the Website.

3. Storing OF INFORMATION

• The Personally Identifiable Information provided by a User from time to time while using the Website and in provision of Services will be stored by Welling Healthcare on an industry standard secured server.

• Welling Healthcare may use Cookies to collect, track and store information based on the User’s use of the Website. However, Users may note that it may be possible to disable some (but not all) Cookies through the browser settings/ application settings on the Users’ electronic device, but doing so may interfere with or limit the use of certain functions of the Website. The Users can usually set their browsers/applications to block all third-party Cookies (which are those set by third-party companies collecting information on internet platforms operated by other companies), block all Cookies (including first-party Cookies such as the ones Welling Healthcare uses to collect search activity information about its Users), or block specific Cookies. By using the Website the Users are set to accept Cookies and consent to Welling Healthcare’s use of Cookies in the manner described in this section.

4. Sharing of Information

• The Personally Identifiable Information shall be accessed only by persons duly authorized by the User and shall not be shared with any third party and shall not be viewed by any person other than Welling Healthcare, its doctors, its affiliates and associate companies, directors, officers, employees, operations and maintenance contractors repairing and maintaining Welling Healthcare’s technical systems, if and when required. The User shall not have any objection with Welling Healthcare sharing such Personally Identifiable Information.

• Welling Healthcare will share some or all of the Users’ Personally Identifiable Information with another business entity in the event such business entity merges with Welling Healthcare, acquires Welling Healthcare or enters any other corporate structuring with Welling Healthcare. Such business entity will be required to comply with this Privacy Policy with respect to the Users’ Personally Identifiable Information.

• Welling Healthcare shall disclose the Personally Identifiable Information without requiring any prior consent from the Users where such disclosure is required to be made to a Government agency mandated under the law to obtain such Personally Identifiable Information. Welling Healthcare may be required to make such disclosures to the Government agency in all such cases for the verification of identity, or for prevention, detection, and investigation including cyber incidents, prosecution and punishment of offences.

• Welling Healthcare shall be compelled to disclose the Personally Identifiable information of the Users to a third party in all such cases where Welling Healthcare is acting in compliance of an order passed under Applicable Law, directing Welling Healthcare to disclose such Personally Identifiable Information.

5. Security Precautions

• Welling Healthcare has implemented appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorized access to the Personally Identifiable Information of the User and to maintain data security. These safeguards consider the sensitivity of the Personally Identifiable Information that Welling Healthcare collects, process and stores and the current state of technology. Welling Healthcare follows generally accepted industry standards to protect the Personally Identifiable Information submitted to it. However, no method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, while Welling Healthcare strives to use acceptable industrial standards to protect the Personally Identifiable Information of the Users, Welling Healthcare cannot guarantee its absolute security.

• Welling Healthcare assumes no liability or responsibility for disclosure of the User’s Personally Identifiable Information due to errors in transmission, unauthorized third-party access, or other causes beyond Welling Healthcare’ control including but not limited to unlawful breach of confidentiality by personnel having access to such Personally Identifiable Information.

• The User plays an important role in keeping its Personally Identifiable Information The Patient should not share its account information with anyone. If Welling Healthcare receives instructions through the Patient’s user name and password, Welling Healthcare will consider that such Patient has authorized the instructions.

• Notwithstanding anything contained in the Privacy Policy or elsewhere, Welling Healthcare shall not be held responsible for any loss, damage or misuse of the User’s Personally Identifiable Information, if such loss, damage or misuse is attributable to a Force Majeure Event (defined herein under).

6. FORCE MAJEURE

The User agrees that Welling Healthcare  will not be held liable for any loss or damage with respect to the use of the Website, if the same arises out of any cause due to which Welling Healthcare is wholly or partly unable to perform its obligations and which is not reasonably within the control of Welling Healthcare. Further, Welling Healthcare  will not liable for any loss or damage which is not a result of the fault or negligence of Welling Healthcare or which occurs despite all reasonable attempts of Welling Healthcare to avoid or mitigate the same. This includes without limitation, acts of God, war, riots, civil disturbances, cyclones, hurricanes, floods, earthquakes, storms and other natural calamities, epidemics, plagues, terrorist attacks, accidents, trade restrictions, acts of any government authority leading to a delay in adhering to the time lines of delivery, strikes, labour, employee difficulties or wrongful actions, cyber hacking and other events or circumstances that are beyond the reasonable control of Welling Healthcare  (‘Force Majeur Event’).

7. CHANGES TO THE PRIVACY POLICY

Welling Healthcare reserves the right to amend the Privacy Policy from time to time to reflect changes in the Applicable Law, Welling Healthcare’s data collection and usage practices, the features of the Website, or advances in technology. Please check this page periodically for changes. Use of the Personally Identifiable Information that Welling Healthcare collects is subject to the Privacy Policy in effect, at the time, such Personally Identifiable Information is used. If Welling Healthcare makes any material changes to the Privacy Policy, Welling Healthcare will post the changes on the Website will endeavor to provide you with notice of such changes. Please review the changes carefully. The User’s continued use of the Website following the posting of changes to the Privacy Policy will constitute the Users’ consent and acceptance of those changes.

8. DISPUTE RESOLUTION AND GOVERNING LAW

The same shall be governed in accordance with clause 14 of the Terms and Conditions on the Website.

9. GENERAL PROVISIONS

By accessing the Website, the Users’ have agreed to the terms set out in the Privacy Policy. The Privacy Policy should always be read along with the Terms & Conditions and Refund Policy on the Website. Unless stated otherwise, the Privacy Policy applies to all Personally Identifiable Information that Welling Healthcare has about the User.

10. GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of these Term and Conditions, Privacy Policy, Refund Policy and other polices or questions are published as under:

Grievance Officer

Name: Bhushan Sonar

Address: 1st Floor, Gandhi House, L.J. Road, Mahim (West), Mumbai 400 016

E-mail: complaint@welling.co.in